Frequently Asked Questions
If I am Locked out, can you help?
Yes. We Provide an entry service 24hrs a day, 365 days a year and are here to help.
What is a NON-destructive service?
A non-destructive service means that, wherever possible, we use methods to open a lock that has no ill effect on the working of the lock. You will still be able to use your existing keys as you always have. If, for any reason, we do need to drill you lock to gain access, we will fit you a new lock at NO extra cost to yourself.
When you fit new locks, can you cut me extra keys?
We carry a comprehensive stock of key blanks. We can cut extra keys for the locks we fit and any existing locks you may have too.
How can I be sure you won’t let anyone into my property pretending to be me?
When we attend a lockout, we always ask for proof that that person lives at the property, usually driving licence etc. If for any reason this can’t be produced, we ask a few questions about the content of the property to be sure they live there.
My key won’t unlock our Upvc door, will I need a whole new lock?
More often than not, if it’s a problem with the key turning in the lock, it usually means the cylinders has failed and not the whole lock. This means that only the cylinder needs to be changed, NOT the whole mechanism.
If my door has been forced and it has split the timber frame, can it be repaired?
As a general rule, Yes. Frames can have new timbers spliced into them with no, or very little, visual appearance. As long as the frame has been repaired to a high standard, it doesn’t compromise on the strength of the timber in any way.
Is there a standard my insurance company will require?
Most insurance companies ask for a 5 lever mortice lock to be fitted that carries a “British Standard”, BS 3621. As a rule, we only fit mortice locks to the new standard which is BS 3621:2004 and this is sufficient for most insurance companies. It’s always best to ask them what standards they require.
I already have locks fitted, can they be up-graded to meet new standards?
Most locks have replacements that can be fitted in place of your existing locks with little or no extra work to be carried out. This way, it saves you time and money on the fitting.